Privacy Policy

By using Promoty, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

1. Information we collect

1.1 Information you provide

We collect information that you voluntarily provide to us, including:

Account information: Name, email address, password, and profile details when you register.
Payment information: Billing details and payment method information (processed securely through Stripe, our third-party payment processor).
Content data: Scripts, prompts, uploads, video projects, images, audio, and other content you create or upload in connection with the Service.
Communications: Messages, feedback, and support inquiries you send to us.
Preferences: Settings, configurations, and customization choices.

1.2 Automatically collected information

When you use our Service, we automatically collect certain information, including:

Usage data: Pages visited, features used, time spent, and interaction patterns.
Device information: IP address, browser type, operating system, device identifiers.
Log data: Access times, error logs, and system activity.
Cookies and tracking: Data collected through cookies and similar technologies.

1.3 Third-party information

We may receive information from third-party services, including:

When you sign in with a provider such as Google, we receive identifiers and profile details that provider shares for authentication.
Stripe for payment processing and transaction verification.
Analytics providers for usage insights.

2. How we use your information

We use the collected information for various purposes:

2.1 Service delivery

Create and manage your account.
Process script and video generation requests and store your projects.
Enable content creation, rendering, and download.
Deliver customer support.

2.2 Service improvement

Analyze usage patterns to enhance features.
Develop new functionalities.
Fix bugs and improve performance.
Conduct research and testing.

2.3 Business operations

Process payments and manage subscriptions.
Send transactional emails and notifications.
Enforce our Terms of Use.
Prevent fraud and ensure security.
Comply with legal obligations.

2.4 Marketing and communications

Send promotional materials (with your consent).
Provide product updates and announcements.
Personalize your experience.
Conduct surveys and gather feedback.

We do not sell your personal information. We may share your information in the following circumstances:

We share information with third-party vendors who perform services on our behalf:

Cloud hosting: To store and process data.
Payment processing: Stripe to handle secure billing and transactions.
AI service providers: To generate scripts, assets, and video content from your inputs.
Analytics providers: To understand usage patterns.
Email services: To send communications.

When you use a third-party account (such as Google) to sign in, we receive and process information according to this policy and that provider’s terms. You can disconnect or manage access through your account settings with that provider where available.

We may disclose information if required by law or to:

Comply with legal processes or government requests.
Enforce our Terms of Use.
Protect our rights, privacy, safety, or property.
Investigate fraud or security issues.

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We may share information with your explicit permission for specific purposes.

4. Data retention

We retain your information for as long as necessary to:

Provide the Service and fulfill our contractual obligations.
Comply with legal and regulatory requirements.
Resolve disputes and enforce agreements.
Maintain security and prevent fraud.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or legitimate business purposes.

5. Data security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest.
Secure authentication mechanisms.
Regular security audits and monitoring.
Access controls and employee training.
Secure data centers and infrastructure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your rights and choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and portability

You can request access to your personal information and receive a copy in a structured format.

6.2 Correction

You can update or correct inaccurate information through your account settings.

6.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

6.4 Opt-out

Marketing emails: Unsubscribe using the link in our emails.
Cookies: Adjust your browser settings to refuse cookies.
Analytics: Use opt-out mechanisms provided by analytics services.

6.5 Restriction and objection

You may request to restrict or object to certain processing of your information.

To exercise your rights, please contact us through our contact page. We will respond to your request within the timeframe required by applicable law.

7. Cookies and tracking technologies

We use cookies and similar technologies to:

Maintain your login session.
Remember your preferences and settings.
Analyze usage and improve the Service.
Provide personalized content.
Measure marketing effectiveness.

You can control cookies through your browser settings. Note that disabling cookies may limit certain functionality of the Service.

8. Third-party services

Our Service may contain links to or integrate with third-party websites and services, including payment processors, sign-in providers (such as Google), AI and content generation services, and analytics tools. These third parties have their own privacy policies. We are not responsible for their privacy practices and encourage you to review their policies.

Google sign-in: If you use Google to authenticate, your use is also subject to Google’s privacy policy and terms. You can manage connected apps and permissions in your Google account.

9. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children’s privacy

Promoty is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

11. California privacy rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold.
Right to delete personal information.
Right to opt-out of the sale of personal information (we do not sell personal information).
Right to non-discrimination for exercising your rights.

To exercise these rights, please contact us through our contact page.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access, rectification, erasure, and portability.
Right to restrict or object to processing.
Right to withdraw consent.
Right to lodge a complaint with a supervisory authority.

Our legal basis for processing includes contract performance, legitimate interests, legal compliance, and your consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website.
Updating the “Last updated” date.
Sending email notifications for significant changes.

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Through our contact page.
By email at the address provided on our website.

We will respond to your inquiry within a reasonable timeframe.

15. Data protection officer

For privacy-related inquiries or to exercise your data protection rights, you can contact our Data Protection Officer through the contact methods provided above.